Technical Support Engineer

Technical Support Engineer

You'll investigate issues, troubleshoot bugs, reproduce problems, and work closely with our Product and Engineering teams to get things fixed.

What you'll do

• Investigate and resolve Level 2 support tickets.
• Reproduce and document bugs with clear technical detail.
• Liaise with Product and Engineering to prioritise and track fixes.
• Help customers by providing clear, timely updates via Zoho Desk and email.
• Identify recurring issues and suggest product improvements.
• Maintain our knowledge base and internal support documentation.

You'll thrive if you

• Love solving puzzles and getting to the root cause of technical problems.
• Have strong technical troubleshooting and debugging skills.
• Communicate clearly and concisely in writing.
• Are organised, proactive, and enjoy improving processes and documentation.
• Enjoy working closely with developers, QA, and product teams.
• Can manage multiple tickets/priorities independently with minimal supervision.

Requirement

• Minimum 2 years of experience in one or more of the following roles: Technical/Application Support Analyst, Software Quality Analyst (Production Testing),Jr. System Analyst, or Assistant Project Manager.
• Working knowledge of SQL (able to write/read queries for diagnostics)
• Experience using a helpdesk/ticketing system (Zoho Desk, Zendesk, Freshdesk, or similar)
• Professional, polite, and customer-focused communication style.
• Excellent written and verbal English.
• Full remote

Profil perusahaan
Skyshi Digital Indonesia
4.7·3 ulasan

Computer Software & Networking11-50 employees

Skyshi is a fast growing digital company specializes on web and mobile development with client over than 5 countries. Our services are create MVP (Minimum Viable Products), build mobile apps, and launch new features develop by more than 20 passionate developers and designers.
it is FUN and Friendly working at Skyshi. we are commit to build work environment where people are happy, productive and interact well with a lots of activities and event. We are also quite transparant to help everyone make a better local decisions and avoid the split-brain behavior.
PENGUMUMAN :
PT. Skyshi Digital Indonesia tidak pernah memungut biaya apapun dalam proses rekrutmen.
PT. Skyshi Digital Indonesia tidak pernah bekerja sama dengan travel agent / biro perjalanan tertentu dalam proses rekrutmen.
Abaikan apabila Anda diminta untuk membayar sejumlah uang dalam bentuk pembayaran tiket pesawat dan hotel atau akomodasi.

Manfaat dan keuntungan
Medical
Loans
Parking
Table Tennis