Restaurant Manager

Restaurant Manager

At SATOSHI, a semi fine dining destination, we believe exceptional dining begins with exceptional leadership. We're looking for a passionate and experienced Restaurant Manager who thrives on delivering outstanding guest experiences, leading high-performing teams, and maintaining the highest standards of service and operations.

Persyaratan

• Already domicile in Bali is a MUST // WAJIB sudah berdomisili di Bali
• Previous experiences in a 5 star hotel, luxury restaurant or semi-/fine dining establishment for at least 2 years is highly preferred
• English Professionals skill for business purpose.
• All menu experiences.
• Luxury restaurants experience and knowledge of hospitality and service standards.
• Interpersonal and capability to maintain synergy of team-working.
• POS system.
• Excellent communication skills.
• Management and administration skills.
• Organizational skills.

Deskripsi Pekerjaan

Manajemen Operasional

• Organize and oversee daily restaurant operations, including opening/closing shifts, scheduling, and coordination between departments.
• Ensure a high level of service in line with the SATOSHI restaurant concept.
• Monitor compliance with service standards and the condition of guest areas.
• Resolve day-to-day issues related to guests, suppliers, technical failures, and other incidents.
• Ensure adherence to sanitary regulations, safety standards, and internal protocols.
• Participate in the preparation and coordination of events (Jazz Nights, DJ sets, private events, etc.)

Manajemen Tim

• Participate in the recruitment, onboarding, and training of new employees, especially for key positions.
• Conduct regular team meetings, monitor discipline, and foster a positive working environment.
• Maintain a high level of team engagement and corporate culture.

Pengembangan & Optimalisasi Proses

• Develop, implement, and enforce operational standards, regulations, and business processes.
• Proactively improve workflows based on guest feedback, performance indicators, and observations.

Kontrol Keuangan & Pelaporan

• Monitor daily operating expenses (rent, utilities, security, cleaning, procurement, etc.), excluding kitchen and bar cost of goods.
• Oversee cash handling, discounts, payments, and refunds.
• Prepare the monthly profit and loss (P&L) report in collaboration with accounting, including key metrics analysis.
• Submit monthly performance reports to ownership (revenue, guest count, average check, sales breakdown, etc.).
• Ensure adherence to approved budgets for operational expenses.

Menu & Kehadiran Online

• Coordinate menu updates with the chef and bar manager, including positioning, naming, accuracy, and presentation.
• Ensure timely updates to the menu on the website and external platforms (Google, CHOPE, etc.)

Manajemen Kualitas & Reputasi

• Monitor guest reviews on key platforms (Google, TripAdvisor, etc.), initiate responses, and address issues in coordination with marketing or the SMM manager.
• Ensure the tone and content of responses are appropriate and timely.
• Oversee cleanliness, equipment condition, and overall ambiance of the venue.

If you're ready to lead with professionalism, inspire your team, and grow with a brand committed to excellence, we'd love to hear from you. Join SATOSHI and be part of creating memorable dining experiences, one service at a time.