Provider Relation Officer
Responsibilities:
- Maintain and update hospital records, ensuring all information in the system remains accurate, complete, and up to date.
- Build and foster strong relationships with healthcare providers through regular visits, hosting hospital meetings, and maintaining effective communication with key contacts.
- Support the Operations team and cross-functional departments by handling hospital-related inquiries and performing administrative tasks within the scope of responsibility.
- Negotiate hospital agreements, including discounts and payment terms, to establish mutually beneficial partnerships.
- Act as the primary point of contact between the Operations team and Hospital, facilitating seamless communication and resolving operational issues in a timely manner.
- Conduct provider onboarding, training, and program socialization to ensure a clear understanding and consistent implementation of company policies and standard operating procedures (SOPs).
Requirement:
- Bachelor's degree in any major.
- Preferably at least 1 year of experience as a Provider Relations Officer or Customer Service Representative in a similar industry. Fresh graduates are also welcome to apply.
- Excellent communication and public speaking skills.
- English proficiency is a must.
- Proficient in Microsoft Office or similar software.
- Experience with or familiarity with Canva is an advantage.
- Strong attention to detail.